Special guests join Michael Schofield and Amanda L. Goodman to talk design, development, and the user experience in libraries and the higher-ed web. Listen on Stitcher, Google Play Music, SoundCloud, find us on iTunes, or subscribe straight to the raw feed.

Listen: Trey Gordner and Stephen Bateman from Koios (23:08)

Trey Gordner and Stephen Bateman from Koios ( design services that amplify the discoverability and searchability of libraries with real emphasis on the end-user experience.

Listen: Your Front End is Doomed (33:10)

On conversational UIs and “interface aggregation” with the ever amazing Emily King.

Listen: LITA Persona Task Force (7:48)

A peek into the work of the LITA Persona Task Force.

When Native Apps are Unethical

It’s been an upward battle for accessibility wresting a seat at the design table even though it’s core to the user experience. It’s now time to pull-up a chair for ethical considerations.

The Nintendo Switch

Chad Haefele, Tim Broadwater, and Michael Schofield totally conjecture about the user experience of the Nintendo Switch and the nostalgia market.

The Election as a Design Problem

Can we talk about voter information as a user experience design challenge?

On Burnout

On this episode of Metric, guests Camille Thomas, Charles Villard, and Tim Broadwater panel-up with Michael to kvetch and commiserate about burnout.

A Thorough-as-hell Intro to the Kano Model

In the 1980s, Noriaki Kano — a professor and consultant in the field of quality management — observed how customer satisfaction is determined by whether the service is good and if it meets customers’ expectations about what it should be. We can suss out these expectations and plan features that satisfy them (this know-your-users paradigm is central to user-experience design). However, features play off one another, and one that’s poorly implemented negates the benefits of the others.

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