This is the first half of the audio from a talk given June 3, 2015, called The User Experience. How do we talk — practically — about improving the UX of a service? Here, I establish a working vocabulary which treats “User Experience” as more of an overall measurement rather than something abstract having to do with hamburger menus.

The recording is courtesy of Florida Library Webinars, where you can find the video for this talk and many more.


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Michael Schofield is a service and user-experience designer specializing in libraries and the higher-ed web. He is a co-founding partner of the Library User Experience Co., a developer at Springshare, librarian, and part of the leadership team for the Practical Service Design community.