Metric alum Emily King @emilykingatcsn swings by to chat with me about conversational UI and “interface aggregation” – front ends other than yours letting users connect with your service without ever actually having to visit your app. We cover a lot: API-first, considering the role of tone in voice user interfaces, and — of course — predicting doom.


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Michael Schofield is a service and user-experience designer specializing in libraries and the higher-ed web. He is a co-founding partner of the Library User Experience Co., a developer at Springshare, librarian, and part of the leadership team for the Practical Service Design community.