In this episode of the podcast, user experience and interface designer Mark Dodgson joins me to talk about the kind work Bluespark — a design agency that has sort of found itself popular in the library and higher-ed web niche — does. I kind of let him just talk about their process. It’s pretty fascinating and super instructive.


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Michael Schofield is a service and user-experience designer specializing in libraries and the higher-ed web. He is a co-founding partner of the Library User Experience Co., a developer at Springshare, librarian, and part of the leadership team for the Practical Service Design community.