Be careful about reading too much into this. There really is only one takeaway: you’re not Facebook, Amazon, Netflix, or Google.
You sell it as part of your design process, but you only bust this out if it appears the organization is dysfunctional.
The value of such community can’t be understated. It sustains a virtuous cycle that if Springshare could model would position them to outlast even the most dug-in integrated library systems.
We’re not talking about UI, here. Elsevier has positioned itself to rely less on libraries. It’s smart, but libraries should pay attention.
This is an every-industry kind of a problem, because there’s just not a lot of good advice about how to shop for web work.
Even with design-thinking on their radar, it’s likely this kind of expertise doesn’t scale easily to the volume of resources libraries maintain. So, that’s the vendor opportunity.
LibUX is on Patreon so we can pay writers, speakers, dream-up new content, and make free tools. Our rewards rock.
It’s important that this expertise is accessible for free.