Libraries are so concerned with being help-desk level professionals that they are ignoring the in-house opportunity for design and development expertise and unable to comprehend the role that plays in libraries’ independence.
Nobody can quite agree on just what user experience audits do. It’s an ambiguity that extends across the table. As a term, it fails to describe its value to client stakeholders. Let me suggest an alternative.
You sell it as part of your design process, but you only bust this out if it appears the organization is dysfunctional.
The value of such community can’t be understated. It sustains a virtuous cycle that if Springshare could model would position them to outlast even the most dug-in integrated library systems.
We’re not talking about UI, here. Elsevier has positioned itself to rely less on libraries. It’s smart, but libraries should pay attention.